Support & Downloads

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Contact Info
198 West 21th Street, Suite 721
New York, NY 10010
[email protected]
+88 (0) 101 0000 000
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Visibility and insight for proactive and positive CX

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Permission-based client logging

Users can send troubleshooting logs that capture settings and network configuration so administrators can quickly pinpoint and resolve issues.

Bria Enterprise

Pinpoint voice quality issues in your network

See reports on critical analytics and Voice Quality Monitoring (VQM) data that summarize service quality, device usage, and feature usage.

Gain unique insight from edge-client perspective

Address headset and client configuration issues from one central location. Isolate wi-fi vs. mobile network issues.

Data visualizations make reporting easy

Call cloud, pie charts, and other visualizations make data easy to interpret and dashboards are customizable for each administrator.

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``We pride ourselves on delivering top of the line services and solutions, and our existing softphones just weren’t cutting it. We needed a solution that would be dependable and easy to manage and provide a consistent user experience. CounterPath delivered it all.``

Eric Bucher

CEO

Select and integrate with market-leading call servers or VoIP services

Understand how your
users use Bria

Available with User Experience module. Measure end-user issues and product usage.

Number of calls over Wi-Fi vs. 3G vs. 4G

Number of calls with one-way audio

User break-down by version, device type, operating system and more

Keep an eye on
call quality

Available with User Experience module. Track and visualize key call quality metrics.

Mean Option Score (MOS) trends

Jitter rate, Packet loss, Burst/gap loss

Call volume over time

Tools for pain-free
trouble-shooting

Available with Help Desk module. Access more tools to better support users, such as device logs and more.

See what else is included with Bria

Make crystal clear SIP VoIP calls with robust call functionalities.

Reduce deployment time by administering in the cloud.

Collaborate with chat, file sharing, screen captures and more.

Simplify troubleshooting with help desk and call analytics.

Learn with us

Interested in adding call analytics?

Get in touch to learn more about Stretto Platform.