4 Benefits of Internet Phones that can Transform Your Business

1. Ultimate Guide to Softphones

2. Business Softphone: How to Choose the Best Business Softphone

Internet phones are robust communication solutions that are a cornerstone of business today, particularly as remote working styles become more prevalent. And while there are multiple avenues for digital written conversations over channels like instant messaging and email, the majority of customer interactions – 92%, to be exact, according to The Brevet Group – still take place over the phone.

This makes your company’s phone solution a critical piece of your communications infrastructure. There are a multitude of advantages that a VoIP, or Voice over Internet Protocol, phone system can bring for your users, benefiting elements like productivity, cost-effectiveness, and support for contact center agents. Let’s take a closer look at the ways in which an internet phone can transform your business:

These days, businesses can’t be too careful when it comes to their IT security. All types of enterprise communication include sensitive data that’s incredibly valuable and attractive to hackers, and this includes voice and video calling. In fact, Spiceworks found that 92% of IT admins have concerns about security for communication taking place over public Wi-Fi.

An internet phone, aka Voice over Internet Protocol solutions, can help lessen these risks, as calling takes place over the company’s own broadband internet connection within their network. In this way, the threat of eavesdropping is considerably reduced, and any conversations can happen within the business’s own secured network. And when encryption protocols are put into place, VoIP calls are even more protected – check out our blog to learn more.

Another key advantage of VoIP services is their ability to help businesses save money. In many areas of the U.S., the price of traditional phone lines service has increased significantly, making VoIP a much more cost-efficient option. In fact, the Future of Sourcing reported that in California, the price of landline service has risen five-fold over the past three years, and costs in the Midwest have doubled.

VoIP services, on the other hand, have been proven to save companies money – an advantage that few decision-makers would turn down. This is especially true when it comes to international calling, where VoIP can help organizations save up to 90%, according to Tech.co. The average business saves as much 75% compared to their traditional phone system, and the savings only increase for smaller companies. What could your company do with the extra capital each month? The possibilities for new initiatives and more advanced technology are nearly endless.

In addition to making collaboration and communication increasingly seamless for regular users, a VoIP solution can also improve productivity for your IT team:

• An internet phone solution means your video and voice calling are using the same broadband internet connection as your other IT business tools. This helps reduce complexity and boost visibility for IT admins. It also means your IT staff only has to manage a single network, as opposed to maintaining both the broadband internet and traditional phone line service, Forbes contributor Beverly Smart pointed out.
• Simpler network and service management also results in fewer tickets for the IT help desk.
• Take it from the internet phone users at Utah State: When the college switched to an advanced VoIP solution, the college realized $120,000 annual savings in labor expenses as well as 80 hours per week in productivity for their IT team.
• Voice over Internet Protocol, particularly when it’s part of a larger unified communications solution that supports features like online presence, file sharing, instant messaging, and video conferencing can become your company’s secret weapon for supporting worker productivity.

Because VoIP is accessible over the company’s own network – or any Internet connection – it is the ideal solution for call centers and remote employees. And as more offices support remote working styles, including for their call center agents, the ability to provide them with all the communication and customer record capabilities they need is a significant boon for employee job satisfaction, worker productivity, and cost-efficiency.

Check out this case study to see how a VoIP softphone and UC solution enabled one contact center to support remote agent productivity while considerably decreasing its overall operating costs.

Overall, internet phones, or VoIP softphones, offer a myriad of benefits for businesses, and we’ve only just scratched the surface of these advantages here. Connect with one of our expert CounterPath consultants today to learn about our Bria softphone solution.