Mobile and Web-Based Call and Contact Center Softphones
and contact center communications
The contact center industry continues to undergo major transformations. With increasing demand to move “to the cloud”, organizations must plan flexibly for call center needs of the future. With today’s technology, companies can use cloud communication solutions to build a strategic, secure workforce – whether in a single location, multiple satellite offices, or with work-from-home agents.
with Unified Communications
Cloud-based platforms, real-time messaging, and collaboration tools enable agents to be reached regardless of location. Agents and callers can interact in exactly the same way they would from a traditional office, but provide the flexibility of additional satellite offices or even remote workers in a secure and manageable way.
and management tools
IT and administration staff can easily and efficiently distribute, configure, and manage Bria applications from the cloud with CounterPath Stretto Provisioning. Agents can simply login with a username and password and calling accounts and settings are ready for them to use.
Want more value from your call center softphone? Consider customizing call control features, or augmenting with screen sharing or collaboration tools. CounterPath has a wealth of options to create your ideal call center solution, including locking the app to the system tray, or limiting distracting messaging pop-ups.
``CounterPath made me feel like their success was dependent on my success – a true partnership. It is rare that you can implement a product as integral to business strategy as this, without having to worrying about it driving up your support tickets and consuming resources to manage. CounterPath really went above and beyond for my business and will be a valued vendor for many years to come.``
Empowering businesses of all sizes with Unified Communications solutions
Interested in our call center solutions?
Get in touch with our team for a demo today.