Best Call Center Softphone Solutions
See why Bria is #1 for call and contact center softphones. Bria simplifies the user experience for call center agents, and offers your organization an immediate competitive advantage that is scalable and cost effective.
Mobile and Web-Based Call and Contact Center Softphone
with a contact center softphone
The contact center industry continues to undergo major transformations. With increasing demand to move “to the cloud”, organizations must build in flexibility for future call center needs. With today’s technology, companies can use cloud communication solutions to build a strategic, secure workforce – whether in a single location, multiple satellite offices, or with work-from-home agents.
with Unified Communications
Contact center softphones support cloud-based platforms, real-time messaging, and collaboration tools that enable agents to be reached regardless of location. Bria's contact center softphone enables agents and callers can continue to interact as they would in a traditional office, while providing organizational flexibility to implement secure, and manageable, satellite offices and remote workers.
and management tools
A contact center softphone empowers your IT and administration staff to easily and efficiently distribute, configure, and manage Bria applications from the cloud with CounterPath Stretto Provisioning. Agents can simply login with a username and password and calling accounts and settings are ready for them to use.
Want more value from your contact center softphone? Consider customizing call control features, or augmenting with screen sharing or collaboration tools. CounterPath has a wealth of options to create your ideal call center solution, including locking the app to the system tray, or limiting distracting messaging pop-ups.
``CounterPath made me feel like their success was dependent on my success – a true partnership. It is rare that you can implement a product as integral to business strategy as this, without having to worrying about it driving up your support tickets and consuming resources to manage. CounterPath really went above and beyond for my business and will be a valued vendor for many years to come.``
Empowering businesses of all sizes with Unified Communications solutions
Interested in our call center solutions?
Get in touch with our team for a demo today.