Mobile and Web-Based Contact and Call Center App
Not all call center apps are created equal. Agents have unique needs and functionality that are best served with a softphone and unified communications based call center app.
App: Optimize communications with a softphone
The contact center industry continues to undergo major transformations. With increasing demand to move “to the cloud”, organizations must build in flexibility for future call center needs. With today’s technology, companies can use cloud communication solutions, such as a softphone and UC based call center app to build a strategic, secure workforce – whether in a single location, multiple satellite offices, or with WFH agents.
with UC call center app
Contact center softphones support cloud-based platforms, real-time messaging, and collaboration tools that enable agents to be reached regardless of location. Bria's call center app provides unified communications, which enables agents and callers can continue to interact as they would in a traditional office, while providing organizational flexibility to implement secure, and manageable, satellite offices and remote workers.
App: Central set-up and management tools
Bria's softphone call center app empowers your IT and administration staff to easily and efficiently distribute, configure, and manage Bria applications from the cloud with CounterPath Stretto Provisioning. Agents can simply login with a username and password and calling accounts and settings are ready for them to use.
Want more value from your contact center softphone? Unique to CounterPath is the ability to take our award-winning UC clients and rebrand them as your own. Customizing Bria allows you to tailor the application specifically for your unique use-case. Call center agents don’t need video? – no problem, we’ll remove it. Want to limit the use of specific functions or features? – we’ll make sure your app is perfect and does the job. Consider customizing call control features, or augmenting with team messaging. CounterPath has a wealth of options to create your ideal call center solution, including locking the app to the system tray, or limiting distracting messaging pop-ups.
``CounterPath made me feel like their success was dependent on my success – a true partnership. It is rare that you can implement a product as integral to business strategy as this, without having to worrying about it driving up your support tickets and consuming resources to manage. CounterPath really went above and beyond for my business and will be a valued vendor for many years to come.``
Empowering businesses of all sizes with Unified Communications solutions
Interested in our call center solutions?
Get in touch with our team for a demo today.