Support & Downloads

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Contact Info
198 West 21th Street, Suite 721
New York, NY 10010
youremail@yourdomain.com
+88 (0) 101 0000 000
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Call Center
Softphone Solutions

See why Bria is the #1 softphone for call and contact centers. Bria simplifies the user experience for call center agents, and offers your organization an immediate competitive advantage that is scalable and cost effective.

CONTACT SALES

Mobile and Web-Based Call and Contact Center Softphones

Best-in-Class Calling

Good customer service starts with clear communication. With HD quality calling and a variety of call control features, agents have everything they need at their fingertips.

Advanced Interop

Already have an ACD? Bria not only works with the market leading providers like Genesys, Aspect, Avaya, and Cisco, but also hundreds of other cloud-based contact center system providers.

Optimize Operations

With demand to move ``to the cloud``, Bria provides the flexibility to work with the infrastructure you have today and adapt as you plan for the call center of the future.

Easy Administration

Reduce IT and administrator headaches with a solution that is centrally managed and can be deployed across multiple locations and scaled with ease.

Optimize call
and contact center communications

The contact center industry continues to undergo major transformations. With increasing demand to move “to the cloud”, organizations must plan flexibly for call center needs of the future. With today’s technology, companies can use cloud communication solutions to build a strategic, secure workforce – whether in a single location, multiple satellite offices, or with work-from-home agents.

See success
with Unified Communications

Cloud-based platforms, real-time messaging, and collaboration tools enable agents to be reached regardless of location. Agents and callers can interact in exactly the same way they would from a traditional office, but provide the flexibility of additional satellite offices or even remote workers in a secure and manageable way.

Central set-up
and management tools

IT and administration staff can easily and efficiently distribute, configure, and manage Bria applications from the cloud with CounterPath Stretto Provisioning. Agents can simply login with a username and password and calling accounts and settings are ready for them to use.

Customize features
or white-label

Want more value from your call center softphone? Consider customizing call control features, or augmenting with screen sharing or collaboration tools. CounterPath has a wealth of options to create your ideal call center solution, including locking the app to the system tray, or limiting distracting messaging pop-ups.

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``CounterPath made me feel like their success was dependent on my success – a true partnership. It is rare that you can implement a product as integral to business strategy as this, without having to worrying about it driving up your support tickets and consuming resources to manage. CounterPath really went above and beyond for my business and will be a valued vendor for many years to come.``

Luis Chavez

CEO

Empowering businesses of all sizes with Unified Communications solutions

Interested in our call center solutions?

Get in touch with our team for a demo today.