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For customers interested in purchasing 199 units or less of our Bria softphone clients, please visit our online store.

Store FAQ

Our most common questions to help you make the right decision


Store FAQ

The following are some common questions from buyers.

What is a Single Group License?

A Single Group License is a software license key that can be deployed across a customer's organization by installing a single license key on the same number of machines as the number of licenses purchased. The benefit of this system is that it is easier for the IT manager to manage the number of licenses installed, without having to track multiple keys.

For example: If Bill the IT Manager purchased 10 single group licenses of Bria, he would receive one key that could be used on 10 different machines; the key would not work on the 11th machine. If Bill needed more licenses, he would log into his profile on the CounterPath store and purchase additional licenses. Note that if Bill made the purchase without logging into his profile, he would receive a new/different key.

What is an Individual License?

An Individual License is a software license key that can be deployed on one machine only. Each new installation of the software will require a new key.

How much tax do I pay?

In accordance with state and local law, your CounterPath Store purchases will be taxed using the applicable sales tax or seller's use tax rate for your shipping address. If the tax rate changes before your purchase is shipped, the rate in effect at the time your order was received into our system will apply.

I didn't receive a confirmation email after my purchase, what do I do?

If you're not receiving order confirmation or download link emails from CounterPath, we might not have the right email address for your account on file. Check your email address and update it if needed. If you're still not receiving order emails, your ISP or email software might be blocking CounterPath's emails, thinking (mistakenly!) that our email is spam - check your Junk Mail folder and mark our emails as 'Not Junk'.

I made a purchase but have since lost my order information. Where can I find my original order info?

If you lost your order information, send an email request to and we will send you your order info. Be sure to include the email address which you used to place the order.

What browsers does the Store support?

The CounterPath Store supports Internet Explorer 8+, Safari, Firefox and Chrome.

The Store is not processing my transaction/credit card, what do I do?

If you are experiencing difficulties completing your transaction in our store, send an email describing the issue to

Have CounterPath websites been exposed to the Heartbleed SSL bug?

None of CounterPath’s servers make use of the affected versions of OpenSSL, therefore this bug poses no threats to CounterPath’s customers. For additional information on the Heartbleed bug, please refer to

What is the Return Policy?

Upon purchase, all sales are final. Unlike physical goods, electronically distributed software and software licenses can not be returned or exchanged.

What is the End User License Agreement?

Your use of CounterPath software is based on the terms of the license in effect for the software at the time of purchase. You will be asked to agree to the terms of the applicable license at the time that you install the software. For more details, read the CounterPath End User License Agreement (EULA).

Where can I find technical information related to my purchased products?

Our website contains up-to-date information about your new CounterPath product. To read our product resources and FAQs, ask a question in our discussion forums or get technical support, please refer to the Support section of our website.

How do I send a comment or compliment about the CounterPath Store?

Please send an email to

Are my online Store Account password and Customer Subscription Portal password the same, and how do I change them?

Yes, your passwords for both the Store and Customer Subscription Portal are the same.

Your password from within the Stretto Admin Platform can be different from the one you use for your online CounterPath Store account/Customer Subscription Portal. If changes are made to the Stretto Admin Platform password, your Store/Subscription passwords will not be affected.

To change your Stretto Admin Platform password, simply login to your Customer Subscription Portal, click on “Manage Users” and navigate to “Change Password.”


Try X-Lite for FREE - and try our most popular features of Bria!

Combining voice and video calls in a user-friendly interface, CounterPath's X-Lite helps you seamlessly transition from a traditional phone environment into the world of Voice over IP.