Modern travelers now expect technology-rich, engaging user experiences
Your hotel’s communications system should be for more than just wake-up calls and long-distance billing. A hospitality softphone solution is a way to differentiate your property
with your guest experience, boost employee productivity, improve your bottom line and grow with technology as it changes over time.
Maximize Customer Experience
At some point during your guests’ stay, nearly every hotel employee will interact with them. Ranging from their arrival, where the front desk greets them, housekeeping delivering extra towels, to room service delivering a midnight snack. They all share the responsibility of ensuring each guest’s stay is comfortable, pleasant and exceeds expectations. Which means, every customer touchpoint is an opportunity to positively or negatively impact their experience; all of which is contingent on the staff’s ability to communicate effectively with the guest, and each other. A hospitality softphone solution can differentiate your business and provide a competitive advantage.
Seamless Check In
Using secure login credentials provides a seamless and secure check-in. Integrating the iConnect LITE app enables guests to make internal and external calls using their own devices, improving efficiency in communications. When a guest checks out, the iConnect Lite app deregisters and no longer provides login access on their device. Communications between guests and staff are critical and can have a major impact on the overall performance of the hotel. In today’s social media and reviews-driven world, communications are still a vital component of the industry, whether by voice or via data transmission.
Minimizes Infection Touchpoints
A hospitality softphone provide a COVID-safe, mobility communication solution for guests and hotel employees. Providing Hoteliers, a solution that reduces contact with or entirely replace room phones. By replacing room phones, and traditional office handsets, a hospitality softphone minimizes the unnecessary contact people might have with infected surfaces, effectively reducing the potential for COVID-19 transmission.
Keeping each of your devices connected can get cumbersome without the right tools to keep your communications seamless. As technology moves towards wireless and mobile communications, a Unified Communications solution will allow you to add a hospitality softphone easily across all platforms, devices and networks you already use. A breakdown or disruption of service associated with these systems could severely impact your hotel’s ability to operate, and in extreme cases can actually shut your hotel down. It is critical to keep your communications systems operational, by selecting a reliable and stable system.
“We’ve been delighted with the CounterPath team, who have gone above
and beyond in supporting our needs,”
Beyond hospitality and hoteliers, Bria empowers businesses of all sizes with Unified Communications solutions
Interested in UC for hospitality solutions?
Get in touch with our team for a demo today.