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TigerTMS

TigerTMS Replaces Hotel Room Phones with CounterPath Bria Softphones for Hospitality Industry

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Bria Enterprise

INDUSTRY

Hospitality

REGION

Europe

Synopsis

TigerTMS is a leading provider of middleware and applications for the hospitality industry. The company’s software is deployed at over 15,000 properties worldwide, ensuring a consistently excellent quality of service for the guest and the optimum operational efficiency for the hotel operator. Since the onset of COVID-19, hotel room phones have come under scrutiny as potential vectors for virus transmission. For this reason, hoteliers have been investigating ways to reduce contact with or entirely replace room phones.

Situation

TigerTMS is a longstanding partner of CounterPath. The opportunity to partner on a solution for the hospitality vertical that leveraged the benefits of Unified Communications, while addressing the challenges brought on by COVID-19 was one both organizations jumped on.
Using secure login credentials provided at check-in, the iConnect LITE app enables guests to make internal and external calls using their own devices, improving efficiency in communications and effectively replacing the handset in rooms. When a guest checks out, the iConnect Lite app deregisters and no longer provides login access on their device.
The CounterPath UC solution was selected above other vendors because TigerTMS did not want a proprietary solution.

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