CounterPath collects data to operate effectively and provide you with the best experiences with our products and services. You provide some of this data directly when you purchase one of our products or services, register for a program, or when you contact us for support. We also get some of it by recording how you interact with our services, for example, using technologies like cookies, receiving error reports or usage data from software running on your device, or tracking IP addresses when you visit our website.
Data we collect depends on the products, services, and features you use, and can include the following:
Name and contact data. We collect your first and last name, email address, postal address, phone number, and other similar contact data.
Credentials. We collect passwords and security information used for authentication and account access.
Demographic data. We collect data about you such as your country and preferred language.
Payment data. We, or our third-party service providers, collect data necessary to process your payment if you make purchases, such as your credit card number, or CCV number.
Usage data. We collect data about how you and your device interact with our services. This includes data, such as the features you use, items you purchase, and web pages you visit. This also includes data about your device and the network you use to connect to our services, including IP address, device identifiers, regional and language settings. This includes information about the operating systems and other CounterPath software installed on your device. And it includes data about the performance of the products or services and any problems you experience with them.
Location data. We may collect information about your location in multiple ways. When you register or purchase a product or service we may request a billing address or location of use. Precise GPS location may be collected from mobile devices with your permission and may be used when making Enhanced 911 emergency calls. Wi-Fi and IP addresses received from your browser or device may be used to determine your approximate location.
Content. We collect content of your files and communications when necessary to provide you with the services you use. For example, if you receive a message using a CounterPath hosted messaging service, we need to collect the content of that message in order to deliver it to your softphone client, display it to you, enable you to reply to it, and store it for you until you choose to delete it. Examples of this data include the content of instant messages, or documents, photos, music or videos you file transfer using CounterPath services. When you grant the Contacts permission in our apps, we load your local address book into the app in order to provide direct access to your contacts’ names, phone numbers, and email addresses.
We also collect the content of messages you send to us, such as feedback and product reviews you write, or questions or information you provide for customer support. When you contact us, such as for customer support, chat sessions with our representatives may be monitored and recorded.