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CounterPath Extends Enterprise Communications through New Lync and CRM Integrations and Advanced Contact Center Capabilities

Company to offer sneak peek of Bria softphone client API integrations and advanced enterprise capabilities at Enterprise Connect 2015

CounterPath Extends Enterprise Communications through New Lync and CRM Integrations and Advanced Contact Center Capabilities

Vancouver, BC, Canada — March 11, 2015

CounterPath Corporation (NASDAQ: CPAH) (TSX: CCV), a developer of award-winning over-the-top (OTT) Unified Communications solutions for enterprises and operators, today announced the company will demonstrate its latest softphone, including a sneak peek of its advanced contact center features, Microsoft Lync integration, and CRM integrations, at the Enterprise Connect Conference & Expo, March 16-18, 2015 in Orlando, booth 543. The demo will be offered to all expo attendees, many of which represent the largest enterprises in America including Verizon Enterprise Solutions, AT&T, Sprint, Marriott International, USAA and others.

At Enterprise Connect, CounterPath will demonstrate:

  • Seamless desktop/mobile connectivity
    CounterPath’s Bria softphone clients and Stretto PlatformTM enable enterprises to overcome the challenges associated with BYOD, and to increase employee productivity by offering a consumer-like experience in the workplace. Planned demos include:
    • Cloud-hosted provisioning, user analytics and IT help desk tools
    • Wi-Fi calling
    • One number functionality across desktop, tablet and mobile endpoints
    • Audio and video conferencing
    • One-click screen sharing
  • Advanced agent/supervisor support
    CounterPath’s contact center functionality enables supervisors to manage, transfer, merge and monitor voice calls for an efficient and effective customer experience. Planned demos include:
    • Advanced Busy Lamp Field (BLF)
    • Shared Call Appearance (SCA) scenarios
  • Extended communications through integration
    CounterPath’s latest enterprise solutions leverage third party APIs to deliver a consistent and unified user experience. CounterPath will offer a sneak peek at its Microsoft Lync integration which extends the instant messaging and presence capabilities of Lync by adding standards-based voice and video calling, audio and video conferencing, within an integrated single client solution.

“Enterprises today are bombarded by a plethora of communications modes, devices and platforms. We eradicate this problem by offering an integrated and fully interoperable solution,” said Todd Carothers, EVP of Marketing and Products at CounterPath. “Enterprise users are heavily influenced by their use of Internet OTT applications such as Viber and WhatsApp and want similar experiences at work. This rise of the Enterprise Consumer helped define our Enterprise OTT solutions. Our products enable the delivery of voice, video, messaging, presence and collaboration services over virtually any device, any network and any call server platform and we are now extending this strategy to include applications and services from leading vendors such as Microsoft and Salesforce to name just a few.”

To see these live demonstrations at Enterprise Connect, visit CounterPath at booth 543. For more information on CounterPath products and solutions, visit

About CounterPath

CounterPath’s Unified Communications solutions are changing the face of telecommunications. An industry and user favorite, Bria softphones for desktop, tablet and mobile devices, together with Stretto PlatformTM server solutions, enable operators, OEMs and enterprises large and small around the globe to offer a seamless and unified over-the-top (OTT) communications experience across both fixed and mobile networks. The Bria and Stretto combination enable an improved user experience as an overlay to the most popular UC and IMS telephony and applications servers on the market today. Standards-based, cost-effective and reliable, CounterPath’s award-winning solutions power the voice and video calling, messaging, and presence offerings of customers such as Alcatel-Lucent, AT&T, Avaya, BroadSoft, BT, Cisco Systems, GENBAND, Metaswitch Networks, Mitel, NEC, Network Norway, Rogers and Verizon. Visit:


Kasia Finkelstein
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