CounterPath Announces Bria for Genesys

Major Airline and Entertainment Company Among Initial Users of the Bria Voice and Video Softphone with Genesys' Contact Center Solution

Vancouver, BC, Canada — July 13, 2010 — CounterPath Corporation (TSX-V: CCV; OTCBB: CPAH), an award-winning provider of desktop and mobile VoIP software solutions, today announced that the latest release of its Bria multimedia softphone is now available for integration with Genesys contact center desktop applications. An Alcatel-Lucent company (Euronext Paris and NYSE: ALU), Genesys has certified Bria for use with the Genesys 8 SIP Server, providing Genesys customers with a fast, cost-effective way to deploy VoIP and video calling services within their contact centers and to home-based agents.

To simplify Bria's integration with Genesys contact center desktop applications, customer options include the following: Genesys 8 provides visibility into customer data and standard response information so contact and call center agents can quickly and effectively handle calls. With the addition of CounterPath's Bria multimedia softphone, Genesys customers now have access to a highly secure, standards-based softphone that enables voice and high-definition (1280x720p) video calls between agents and supervisors.

Bria supports a variety of operating systems, including desktops and laptops running Linux, Mac and Windows, and operates on any wired or wireless IP network, including 3G/4G and Wi-Fi. This flexible design enables contact center operators to significantly reduce the cost of providing unified communications (UC) solutions to agents and employees, all without the need to install dedicated telephony hardware on each desk.

The integration of Bria also provides Genesys customers with: "Genesys' certification of Bria is the latest example of CounterPath's momentum in the contact and call center markets, which represents a major opportunity for our company," said Robert Brown VP Marketing for CounterPath. "Bria gives Genesys customers a flexible, sophisticated and unified VoIP and video solution that is easy to implement and easy to use. The combination of CounterPath and Genesys is a win-win-win for both companies and Genesys users."

For more information about Bria, visit


About CounterPath
CounterPath Corporation is an award-winning provider of innovative desktop and mobile VoIP software products and solutions. The company's product suite includes SIP-based softphones, server applications and Fixed Mobile Convergence (FMC) solutions that enable service providers, enterprises and Original Equipment Manufacturers (OEM) to cost-effectively integrate voice, video, presence and Instant Messaging (IM) applications into their VoIP offerings and extend functionality across both fixed and mobile networks.

CounterPath’s customers include some of the world's largest telecommunications service providers and network equipment providers including AT&T, Verizon, BT (British Telecommunications PLC), Deutsche Telekom, Cisco Systems, and Mitel.


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CounterPath Media and Analyst Relations
Megan Hyde