WinTech, a Las Vegas-based technology solution developer behind the award-winning ALICE® Receptionist, was looking to integrate high-quality voice and video communication within their virtual receptionist solution. This integration would enable staff to interact with visitors accessing the reception console, and facilitate 2-way HDaudio or video communications while a visitor is within reception.
ALICE is an acronym for ‘A Live Interactive Customer Experience’, and completely revolutionizes the way a business greets visitors, guides them through check-in, notifies staff, connects guests and employees, and much more. WinTech believes that humancommunication is an integral part of making guests feel welcome, connected, and creates a memorable experience. At the core of the ALICE Receptionist solution is the CounterPath VoIP SDK, powering superior, high-definition voice and video, which deliver the advanced communications that makes ALICE a virtual receptionist like no other.