TextUs is the world’s leading real-time communication platform reinventing how businesses communicate with their leads, candidates, and customers. TextUs lets teams communicate in real time, providing flexibility and control over text messaging, chats, phone calls, and team collaboration. TextUs Voice is the next step in their offering, complimenting TextUs’ already industry leading SMS service with a robust and feature rich voice and video client offering.
extUs initially deployed a WebRTC based solution from Acrobits to add voice calling to their offering in August 2018. This was followed by extreme dissatisfaction with the solution and a number of issues, which WebRTC solutions are prone to, including:
- No support for conference calling
- Severe latency and 2-3 second delays when a call initializes
- Difficulty storing and managing contacts
- No reporting and analytics into call quality issues
After expending almost a year’s worth of time and resources trying to get an inferior solution to work they chose to partner with CounterPath to build a native desktop and mobile client to rectify these issues and get this new product back on track.