Handling an incoming call
Bria Stretto must be running to answer incoming calls. It can be running in the system tray. If Bria Stretto is not running, incoming calls may be directed to voice mail if you have this service. Check with your VoIP service provider or your system administrator.
When Bria Stretto is in the foreground, the call appears in the call panel in the Bria Stretto interface. When Bria Stretto is in the either the foreground or the background, you may also receive a notification for the incoming call depending on your settings.
Display name
You can set Bria Stretto to try to match your contacts and use the contact's display name for the caller ID if a match is found. If you prefer you can use the SIP call information. See Preferences > Calls - Caller ID.
To match contacts for caller ID
- Click
- One the Calls panel, select Match Contacts for Caller-ID.
Bria Stretto attempts to match incoming calls to your contacts. If Bria Stretto finds a match, Bria Stretto uses the Display name for the caller ID information.
Answering on the call panel
You can answer a call on the call panel or using the notification.
To answer a call on the call panel
-
Click an action button.
One of the following results occurs depending on the action button you choose:
Icon and Meaning - Windows
Answer incoming call: The incoming audio call is answered with audio. If you were on another call, Bria Stretto places the first call on hold.
Answer incoming call with audio only: The incoming video call is answered with audio only. If you were on another call, Bria Stretto places the first call on hold.
Answer incoming call and start sending my video: The incoming video call is answered with video. If you were on another call, Bria Stretto places the first call on hold.
Forward this call to another person without answering: The incoming call is forwarded without answering it first. A call entry field appears. Enter the name or number you want to forward the call to and click Forward.
Refuse incoming call: The call is declined and the remote party gets a busy signal or the call is forwarded to voice mail if you have this service.
Icon and Meaning - Mac
Answer call: The incoming audio call is answered with audio. If you were on another call, Bria Stretto places the first call on hold.
Answer with audio only: The incoming video call is answered with audio only. If you were on another call, Bria Stretto places the first call on hold.
Answer with video: The incoming video call is answered with video. If you were on another call, Bria Stretto places the first call on hold.
Forward call: The incoming call is forwarded without answering it first. A call entry field appears. Enter the name or number you want to forward the call to and click Forward Call.
Reject call: The call is declined and the remote party gets a busy signal or the call is forwarded to voice mail if you have this service.
Answering notifications
To use Windows interactive toast notifications, you have to enable Use Windows notifications in Softphone > Preferences > Alerts & Sounds.
To answer Windows 10 interactive toast notifications
-
Click Answer, Decline, or Decline with message in the interactive toast notification. When you click Decline with message, the message you enter is sent to the caller as an IM.
To answer Windows 7 style notifications
You can answer a call with the notification by clicking Answer incoming call, Answer incoming call and start sending my video, or Refuse incoming call.
To answer Mac notifications
Banner style notifications appear briefly in the top corner of the screen. They will disappear on their own. To answer a call, click on the notification. This brings Bria Stretto into the foreground and you can answer the call using the call panel.
Alert styles notifications appear and remain on the screen until you take action on them. You can click Answer or Decline on the alert. You can click anywhere else on the notification to bring Bria Stretto into the foreground and answer the call using the call panel.
The notifications do not indicate whether the incoming call is an audio call or a video call. If the incoming call is a video call, Bria Stretto will answer with video. If you do not want video, you can stop sending video once the call is established.
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About this document
Bria Stretto™ User Guide - Windows and Mac - Version 5.7
Publication date: 2019-09-17
Copyright ©2019 CounterPath Corporation. All rights reserved.
This document contains information proprietary to CounterPath Corporation, and shall not be used for engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath Corporation. The content of this publication is intended to demonstrate typical uses and capabilities of Bria Enterprise from CounterPath Corporation. Users of this material must determine for themselves whether the information contained herein applies to a particular IP-based networking system. CounterPath Corporation makes no warranty regarding the content of this document, including—but not limited to—implied warranties of fitness for any particular purpose. In no case will CounterPath Corporation, its employees, officers or directors be liable for any incidental, indirect or otherwise consequential damage or loss that may result after the use of this publication.
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