Dealing with an auto attendant (Pause dialing)
You can use DTMF or pause dialing for auto attendant when you dial call or during a call.
Using DTMF when you dial a call
If you know that your call will be answered by an auto attendant and you know what menu items you will choose, you can include those menu items (DTMF) in the phone number when you dial it.
Use the DTMF dialing rules to append the number you dial.
DTMF dialing rules
- Include at least one capital P before the first DTMF number. Each P causes Bria Stretto to pause for one second before sending the next character.
- You can include other P’s.
- At the end of the input, include a ; (semi-colon).
Make sure to enter a ; (semi-colon) when you are done entering pauses and DTMF numbers or Bria Stretto will not be able to complete the call.
Examples
Example 1
To dial a number, add a 3-second delay and then press 44, enter this in the call entry field:
6045551212PPP44;
Example 2
To dial a number, add a 6-second delay, then press 1 then 3 then 2, each with a two second delay:
6045551212PPPPPP1PP3PP2;
A capital X or a , (comma) can be used instead of P; the following will work in the same way as the first example above.
6045551212XXX44;
You can save a number in this format in your contacts.
Using DTMF during a call
Once you have dialed a call, you may need to use DTMF to enter an extension number, follow voice prompts, or enter a conference code.
To use DTMF during a call
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Click Show/Hide DTMF.
The DTMF field opens.
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Type the required DTMF numbers.
-
Click Show/Hide DTMF to close the DTMF field.
Bria Stretto plays the DTMF tones.
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About this document
Bria Stretto™ User Guide - Windows and Mac - Version 5.7
Publication date: 2019-09-17
Copyright ©2019 CounterPath Corporation. All rights reserved.
This document contains information proprietary to CounterPath Corporation, and shall not be used for engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath Corporation. The content of this publication is intended to demonstrate typical uses and capabilities of Bria Enterprise from CounterPath Corporation. Users of this material must determine for themselves whether the information contained herein applies to a particular IP-based networking system. CounterPath Corporation makes no warranty regarding the content of this document, including—but not limited to—implied warranties of fitness for any particular purpose. In no case will CounterPath Corporation, its employees, officers or directors be liable for any incidental, indirect or otherwise consequential damage or loss that may result after the use of this publication.
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