Transferring a call
There are two types of call transfers. A unattended or blind transfer occurs when you transfer a call without talking to the target – the person you are sending the call to. An attended transfer occurs when you talk to the target before transferring the call.
The Bria Stretto transfer button can be set with Transfer Now or to Call First as the default. You can set the default in the Preferences: Application panel
Unattended transfer
In an unattended or blind transfer, you transfer the call to the target without talking to the target first.
To transfer a call
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Click
Transfer this call Transfer
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Type the name or number of the target, use the redial drop-down list, or drag the target’s contact into the Enter name or number field.
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Click Transfer Now if it is your default or click the drop-down arrow beside Call First and click Transfer Now.
Bria Stretto attempts to transfer the call to the target. The call may end immediately or may show Transfer: Calling. If you see Transfer: Calling, do not hang up. If the target does not answer, the call will return to you.
Attended transfer
Transfer the call to the target after speaking to the target.
To transfer a call
-
Click
Transfer this call Transfer
-
Type the name or number of the target, use the redial drop-down menu, or drag the target’s contact into the Enter name or number field.
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Click Call First if it is your default or click the drop-down arrow beside Transfer Now and click Call First.
Bria Stretto phones the target. When the target answers, Transfer Now is enabled
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Speak to the target. If the target wants to take the call, click Transfer Now
Transfer now
Bria Stretto transfers the call to the target if the target accepts the call.
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About this document
Bria Stretto™ User Guide - Windows and Mac - Version 5.7
Publication date: 2019-09-17
Copyright ©2019 CounterPath Corporation. All rights reserved.
This document contains information proprietary to CounterPath Corporation, and shall not be used for engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath Corporation. The content of this publication is intended to demonstrate typical uses and capabilities of Bria Enterprise from CounterPath Corporation. Users of this material must determine for themselves whether the information contained herein applies to a particular IP-based networking system. CounterPath Corporation makes no warranty regarding the content of this document, including—but not limited to—implied warranties of fitness for any particular purpose. In no case will CounterPath Corporation, its employees, officers or directors be liable for any incidental, indirect or otherwise consequential damage or loss that may result after the use of this publication.
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