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Technology Partner Program

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Home»Partners»Technology Partner Program

Overview

CounterPath works industry-leading technology to solve the complex technology and innovation challenges associated with IP Multimedia Subsystems (IMS), Fixed Mobile Convergence (FMC), Session Initiation Protocol (SIP-based) services and XMPP services.

To learn more about becoming a Technology Partner, contact us at bizdev@counterpath.com.

Interoperability Program

At CounterPath, we are committed to ensuring our products and services interoperate with platforms and devices that offer a commitment to security, quality of service and open standards to promote reuse, reliability and flexibility for our customers and resellers.

Learn more about our Interoperability Program.

Co-Marketing and Certification

CounterPath Technology Partners gain access to several co-marketing opportunities including, but not limited to, inclusion in press releases and media features, trade show cooperation and placement in marketing materials.

Technology Partners who have successfully completed interoperability testing are granted permission to use the "CounterPath Certified" logo. The partner's logo is added to CounterPath's website under the Partners section and the results of the testing are released to the public (per the IOT agreement).

Become CounterPath Certified

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Technology

Learn about Architecture, Networking, Security, and SIP/Open Standards.

Learn more

Interoperability

CounterPath is dedicated to supporting Open Communications. Learn more about our interoperability

Interop Program
Interop Network Products
Interop Devices

Device Interoperability Testing

CounterPath is dedicated to promoting interoperability among devices. We welcome the opportunity to test any product that adds value to our softphone offerings.

Prerequisites

Before your product is submitted for testing, we will assess its ability to interoperate with our softphone. This way we can immediately provide feedback if we determine that the product will not interoperate and avoid any unnecessary costs.

When you send us your request please provide the following information. This information will be the basis for our assessment so please provide as much detail as possible:

  1. Company Name and Technical Contact. Website links would be useful.
  2. Product Name, Type and version numbers. For example, the type of product might be a headset or webcam.
  3. Product documentation, whitepapers, standards and protocols. For example, user guides, configuration manuals, standards like UPDI or Bluetooth.

We will contact you once we have finished the assessment and arrange to have your products shipped to our testing facility.

Testing Event

Once we have received your product, we will run through a number of technical tests which will test the normal operation of the product and its ability to interoperate with our softphone. This testing will include analysis of any standards supported by the product such as UPDI or Bluetooth.

Objective and subjective testing will be performed to analyze the quality of the media such as audio and video if these apply. Any features that the product supports such as volume buttons, dialing and hangup, video adjustment and any others will be tested.

There may be some cases where we require consultation support to educate us about your product and to eventually achieve interoperability. When testing standards such as UPDI and Bluetooth, we will take an iterative approach to testing the product which will also require consultation with your technical contact.

The testing will normally take place over a 2 week period unless product support is required in which case the test period may be extended to 4 weeks.

A full testplan will be developed for each individual product and the test results from each test session will be made available to you.

Certification and Co-Marketing

Once your product has been fully tested and has proven to be interoperable with our softphone, we will provide a formal co-marketing agreement which enables you to display our "CounterPath Certified" logo. This agreement will be sent to you together with the test results.

For more information about this program, contact us at bizdev@counterpath.com

More Info

Interoperability

CounterPath is dedicated to supporting Open Communications.

Apply to the program

Technology

Learn about Architecture, Networking, Security, and SIP/Open Standards.

Learn More

Interoperability Program

Our interoperability and certification program covers signaling and media testing between Bria/eyeBeam and other network elements.

The signaling protocol standard to be tested is the Session Initiation Protocol (SIP) and the related standards including SDP, DTMF, the SIMPLE and XMPP standards for presence and IM, and codec standards and implementations for both audio and video media. For more information about the supported standards and RFC documents, see SIP and Open Standards.

Network Interoperability Testing

CounterPath strives to ensure interoperability with all network elements. Most network interoperability testing is performed remotely as part of the partner's IOT program. For those partners who do not have a formal program, we work with these companies to develop a custom testing event.

To participate in network interoperability testing, contact us at bizdev@counterpath.com

Device Interoperability Testing

Our device interoperability and certification program provides the ability for you to test your products with our softphone. Our goal is to ensure that softphone users experience high quality audio and video calls so it is important that each device is tested and certified to guarantee quality.


Some of the products we have tested with include, but are not limited to:

  • USB headsets
  • handsets and speakerphones
  • Bluetooth headsets
  • Webcams

Learn more about Device Interoperability Testing

More Info

Interoperable Network Products

View products that interoperate with Bria and eyeBeam.

Learn More

Technology

Learn about Architecture, Networking, Security, and SIP/Open Standards.

Learn More

Interoperable Network Products

The following products are interoperable with CounterPath's Bria softphones.

CompanyProduct NameProtocol
Alcatel-Lucent OmniPCX Office (OXO) SIP
Alcatel-Lucent OmniPCX Enterprise (OXE) SIP
Avaya IP Office SIP
Avaya Aura SIP Enablement Services (SES): Session Manager and Communication Manager SIP
Avaya Aura Breeze Platform - Presence Services XMPP
Brekeke Brekeke SIP Server SIP
BroadSoft BroadWorks Application Server, BroadWorks BroadCloud SIP / XMPP
Broadview Networks Silhouette SIP
Cisco Systems Cisco Unified Communication Manager (CUCM) SIP
Cisco Systems Cisco Unified Presence Server (CUPS) XMPP
Digium Switchvox / Asterisk SIP
Ericsson IMS Multimedia Telephony SIP
Ericsson LG Ericsson IPECS-CM SIP
FreePBX FreePBX 12 - VoIP Server SIP
Genband Genband Application Server SIP
Genband C20 Call Session Controller SIP
Genesys Contact Center Telephony SIP
Genesys Genesys SIP Server, SIP Feature Server, Media Server SIP
HP VCX V7000 Unified Communications Series SIP
Huawei IP Multimedia Subsystem (IMS) Platform: Huawei IMS Core, Huawei MediaX Conferencing Server SIP
Metaswitch MetaSphere Multiservice Telephony Application Server (MTAS) SIP
Mitel Mitel MiVoice Business 3300 Controllers / Mitel Communications Director (MCD) SIP
NEC UNIVERGE SV Series: SV8100, SV8300, SV8500, SV9100 SIP
Nokia Nokia Converged Telephony Server (CTS) SIP
Oracle (Acme Packet) Acme Packet Net-Net Session Border Controller (SBC), Acme Packet 4600 SIP
Panasonic KX Series IP-PBX: KX-TDE100/200/600, KX-NCP500/1000, KX-NS1000 SIP
PortaOne PortaSwitch SIP
ShoreTel IP-PBX Phone System SIP
Siemens AG HiPath 8000 SIP
Siemens AG OpenScape Unified Communication Server SIP
Snom SNOM ONE IP PBX SIP

 

More Info

Interoperability

CounterPath is dedicated to supporting Open Communications.

Apply to the program

Interoperable Devices

Supported Devices for Desktop (Windows, Mac)

The following USB and Bluetooth headset devices have been tested and certified to work with Bria 4.6 (includes Bria Retail, Bria Stretto and custom brands), as well as with X-Lite 4.9.6. Many other USB headset devices also work with Bria, with varying degrees of supported functionality, but have not undergone formal certification testing and thus are not listed in the table below.

ManufacturerModel NumberWindowsMac
Plantronics Blackwire 310/320 Check Check
Plantronics Blackwire 435 Check Check
Plantronics Blackwire 500 Series Check Check
Plantronics Blackwire 700 Series Check Check
Plantronics Calisto P240 Check Check
Plantronics Calisto 600 Series* Check Check
Plantronics EncorePro 540 with DA80 Check Check
Plantronics EncorePro 710/720 with DA80 Check Check
Plantronics HW251N with DA45 Check Check
Plantronics Savi 400 Series* Check Check
Plantronics Savi 700 Series Check Check
Plantronics Voyager Edge UC* Check Check
Plantronics Voyager Focus UC* Check Check
Plantronics Voyager Legend UC* Check Check
Jabra Biz 2300 Check Check
Jabra Biz 2400 Check Check
Jabra Evolve 30 Check Check
Jabra Evolve 40 Check Check
Jabra GN2000 Series Check Check
Jabra GN9350e Check Check
Jabra Motion UC* Check Check
Jabra Pro 930 Check Check
Jabra Pro 935 Check Check
Jabra Pro 9450 Check Check
Jabra Pro 9470 Check Check
Jabra Speak 510 UC* Check Check
Jabra Supreme* Check Check
Jabra UC Voice 750 Check Check
Logitech Dual H650e Check Check
Logitech Dual H820e Check Check
Logitech Conference CamConnect Check Check
Logitech GROUP Check Check
Sennheiser DW Series Check Check
Sennheiser SD Series Check Check
Sennheiser D10 Series Check Check
Sennheiser MB Pro Series Check Check
Sennheiser MB 660 Series Check Check
Sennheiser Presence Series Check Check
Sennheiser Circle Series Check Check
Sennheiser Century Series Check Check
Sennheiser Culture Series Check Check
Sennheiser Culture Plus Series Check Check
Sennheiser SP Series Check Check

Plantronics
As of Bria 4.5 / X-Lite 4.9.5, users are required to install Plantronics Hub software on their desktops; this software can be downloaded from the following link: http://www.plantronics.com/ca/product/plantronics-hub-desktop. Please refer to the above table for the list of compatible Plantronics devices.

By installing the Plantronics hub software, users will gain access to some / all of the following functionalities: synchronization between soft phone and headset for mute, volume up / down, hold call and answer / hang up buttons; ability to switch audio between devices (e.g. from headset to built-in speaker), optimized interactions when running multiple soft phones (e.g. Skype and Bria), as well as core functionality such as incoming / outgoing call ringing on headset and call audio support.

Jabra
As of Bria 4.7 and X-Lite 4.9.7, Jabra users are required to install Jabra Direct software on their desktops (Windows, Mac). The software for Windows can be download from the following link http://www.jabra.com/software-and-services/jabra-direct, while the software for Mac can be downloaded from the following link http://www.jabra.com/software-and-services/jabra-suite-for-mac. Please refer to the above table for the list of compatible Jabra devices.

By installing the Jabra Direct software, users will gain access to some / all of the following functionalities: synchronization between soft phone and USB headset for mute, hold call and answer / hang up buttons; volume up / down; ability to switch audio between devices (e.g. from headset to built-in speaker; core functionality such as incoming / outgoing call ringing on headset and call audio support.

Sennheiser
As of Bria 4.8 and X-Lite 4.9.8, Sennheiser users are required to install HeadSetup software on their desktop computer. This software can be downloaded from the following link: www.sennheiser.com/headset-software-pc. Please refer to the above table for the list of compatible SennHeiser devices.

By installing the HeadSetup software, users will gain access to some / all of the following functionalities: synchronization between soft phone and headset for mute, answer / hang up buttons; volume up / down, hold / unhold call; ability to switch audio between devices (e.g. from headset to built-in speaker), as well as core functionality such as incoming / outgoing call ringing on headset and call audio support.

As a general rule of thumb, users are advised to test any headset prior to purchase to ensure the devices functionality meets their needs.

*These headsets include a USB Bluetooth adapter and have been tested for interoperability. If you encounter interoperability issues with your headset when paired with your computer’s native Bluetooth support, then we recommend pairing your headset with the USB Bluetooth adapter instead.

For more information about our testing with headsets, check out the General Notes About Headsets below.

Mobile Headsets

The following Bluetooth headsets have been validated with CounterPath Bria mobile products. Please note that functions such as Answer and Hang Up are supported on iOS devices running iOS 10+ with CallKit support, but are not currently supported for Android devices.

ManufacturerModel Number
Apple AirPods
Jabra Easygo
Jabra Motion
Jabra Stealth
Jabra Supreme
Jawbone Era
Plantronics Discovery 975
Plantronics Explorer 500
Plantronics Voyager 5200
Plantronics Voyager Edge
Plantronics Voyager Legend
Plantronics Voyager Pro HD
Sennheiser Presence

 

General Notes About Headsets

  • Headsets are a dynamically changing market, and manufacturers update their devices often. Users are advised to test any headset prior to purchase to ensure the devices functionality meets their needs.
  • We maintain a large pool of devices, wired and wireless, that we test against.
  • We always test against our most current softphone releases.
  • We do not normally test new models of headsets against older versions of the software.
  • We work closely with headset manufacturers to try to support a wide variety of headsets.
  • We make every effort to try to resolve all headset issues when reported to us or discovered through our testing.
  • For mobile devices we support headsets that connect via the audio jack or via Bluetooth only.
  • For Windows and MacOS devices, we support headsets that connect via USB, Bluetooth or audio jack. We strongly recommend the use of the hardware manufacturer’s software to enable the widest range of features.
  • Note that the sound quality from wired headsets and wireless headsets may differ. Generally, the sound quality of the wired version is expected to be more reliable than in the wireless version.

Android Devices

Android devices often have carrier specific software loaded on them, which can affect your operation. Android is a highly customizable system, which presents a challenge for supporting accessories like headsets.  Each manufacturer can choose to replace the standard Bluetooth system in Android with an alternative version.  Each carrier can also choose to replace the Bluetooth system with an alternative version. This may impact how two phones from the same manufacturer support Bluetooth, even if they are the same model and if they come from two different carriers. In addition, different software installed on the device can affect how the headset operates on the device.

Each version of Android itself can also affect how your device interacts with a headset. For these reasons, we maintain a pool of the most common headsets and phones with a variety of carrier firmware that we test against. We test using the most current firmware for that device and carrier. We maintain a pool of the most common headsets and phones with a variety of carrier firmware that we test against. We test using the most current firmware for that device and carrier. We do not test against custom ROMs, nor can we determine compatibility with any headset or phone using a custom ROM. Given the wide variety of custom ROMs and the very nature of custom ROMs it is not possible for us to test them. We do not test against all possible carrier ROMs and it is not always possible to get access to these ROMs due to licensing and other restrictions.

If you have a headset that does not support the basic functionality, we ask that you provide the following information when contacting us:

  • Your phone manufacturer and model.
  • Your OS build. This is usually found in the About Phone section in Settings.
  • The name of the carrier who originally sold you the phone.
  • Exact model and manufacturer of the headset, with approximate date of purchase.

iOS Devices

For our testing, we use unlocked devices purchased directly from Apple as our test phones, and we test these against a pool of devices.  As the vast majority of users generally update iOS devices to most recent firmware, we always test against the most recent version of Apple's iOS software. We do not test against older versions of iOS.  We do not support devices with jailbroken firmware, as often jailbreaks affect the performance of the device in unknown ways. We don't prevent you from using our software with jailbroken devices, but we can only support official Apple firmware.

More Info

Interoperability

CounterPath is dedicated to supporting Open Communications.

Apply to the program
X-Lite

Try X-Lite for FREE - and try our most popular features of Bria!

Combining voice and video calls in a user-friendly interface, CounterPath's X-Lite helps you seamlessly transition from a traditional phone environment into the world of Voice over IP.

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