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Resource Library

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Enterprise Case Studies

Bosch

Bosch

CounterPath’s Bria softphone helps streamline communications and boost productivity for over 30,000 employees

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Summary

As the Bosch Unified Communication Services team planned to transition 30,000 employees across several continents to VoIP, they looked to CounterPath to help provide a solution that would support flexibility and productivity in communication and collaboration as well as reducing its related costs.

CounterPath was able to help, providing a solution that incorporated voice and video calling, as well as messaging and presence, which met Bosch’s specific requirements. To learn more about the softphone solution developed for Bosch, please download and read the case study.

Published: April 2013
By CounterPath Corporation

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inContact

inContact

Connecting the call centre in the cloud

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Summary

Helping organizations around the globe create high-quality customer experiences, inContact, the leading cloud contact centre software provider, was looking for a contact centre softphone solution that would keep agents focused on task, increase efficiencies while maintaining superior voice quality and integrating seamlessly with the cloud.

CounterPath created a customized solution that enabled inContact to deliver a non-intrusive softphone experience to their customers that gets Call Centre Agents up and running quickly and keeps them on task. This case study outlines the challenge, solution and results provided to inContact.

Published: April 2013
By CounterPath Corporation

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Reseller Channel - Technology Sector

Reseller Channel - Technology Sector

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Summary

Value-Added Distributor TeleDynamics and their reseller, The Answer SAS, used Bria to address the international mobile communications needs of Gilat Satellite Networks. Gilat needed a Unified Communications client that would help executives traveling abroad avoid the exorbitant costs of international calling and roaming.

As Bria reseller partners, TeleDynamics and The Answer SAS provided a cost-saving solution with strong upsell potential.

Published: May 2014
By CounterPath Corporation

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Reseller Channel - Financial Services Sector

Reseller Channel - Financial Services Sector

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Summary

Value-Added Distributor Interwork Technologies and their reseller Tuck Communications successfully deployed Bria at over 40 branches of a Financial Services company. Bria enabled tellers and employees to take their extension with them as they moved around the branch, while at the same time ensuring security and a high-level of responsiveness to their customers.

As Bria reseller partners, Interwork Technologies and Tuck Communications provided a cost-saving solution with strong upsell potential.

Published: May 2014
By CounterPath Corporation

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Operator Case Studies

Rogers One Number

Rogers One Number

CounterPath provides OTT voice, video and messaging solution to Canada’s largest mobile communications provider

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Summary

With over 10 million voice and data subscribers, Canada’s largest mobile communications provider, Rogers, was looking to provide more integration between their services as well as a competitive alternative to over-the-top (OTT) services that were siphoning communications away from Rogers’ core services.

Rogers turned to CounterPath to quickly launch an OTT solution, called Rogers One Number, using Bria softphone clients for laptops and tablets integrated with Rogers’ IMS core network. This case study outlines the challenge, solution and results provided to Rogers through the Rogers One Number service.

Published: April 2013
By CounterPath Corporation

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Network Norway

Network Norway

Helping customers put their PBX in their pocket

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Summary

One of the largest operators in Norway, Network Norway is a rapidly growing telecommunications provider that focuses specifically on the Small and Medium Business (SMB) market. Network Norway needed a softphone solution that would operate on popular operating systems and devices as well as interact via SIP with their hosted IP PBX. With CounterPath's carrier-grade mobile softphone applications, Network Norway launched Mobil IP Bria as a supplement to a mobile device and that could extend its services leveraging a business’ existing Wi-Fi network. This case study outlines the challenge, solution and results provided to Network Norway.

Published: April 2013
By CounterPath Corporation

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Altibox

Altibox

Mobilizing voice services for cable operators

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Summary

As a leading Norwegian triple-play service provider, Altibox was looking for a strategy to boost adoption rates for their voice services and provide a mobile solution for their subscribers. By using an over-the-top (OTT) solution that would leverage home or business Wi-Fi, Altibox felt not only could they give customers using smartphones or tablets access to their voice services, but lower price calling plans, better voice quality and a truly mobile service that could be used anywhere in the world.

To meet Altibox’s needs, CounterPath created a customized OTT solution for iOS and Android smartphones and tablets that features high-quality voice calling with G.722 and AMR-WB codecs. With this new service, branded as “Loop” by Altibox, customers are able to take their home number with them and leverage the value of their calling plans while away from home. To even further enhance their offering, Altibox also provided Loop users the ability to make peer-to-peer video calls to other Loop users.

Published: May 2013
By CounterPath Corporation

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AT&T

AT&T

See how AT&T's Foundry leveraged the Softphone SDK to quickly prototype projects

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Summary

AT&T Foundries spearheads product and service innovation at one of the world's largest mobile operators. To accelerate the prototyping process, the AT&T Foundry team selected Counterpath's Bria SDK to add Voice over IP to a car's head unit. The team was able to quickly connect the SDK to AT&T's IMS network. By leveraging Counterpath's sample code, a comprehensive developer guide, and dedicated support, the team integrated the SDK within only 1-2 days, leaving more project time for other crucial development items.

Published: March 2015
By CounterPath Corporation

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eBooks

Minimizing the OTT Threat

With over-the-top services eating up network bandwidth and revenue, how can operators adapt?

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The growing threat from over-the-top providers such as Netflix, YouTube, Skype and Viber has wireless operators on the defensive. With consumers increasing their consumption of content on mobile devices, and bypassing operator plans for their communication needs, solutions and strategies need to be formed to help operators address challenges with their current business models to keep customers happy and revenue flowing.

This eBook provides an in-depth look at the threat from OTT providers, and examines how operators are making progress in delivering content to their customers.

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White Papers

Telco-OTT Dynamics & Use Cases

Extending the reach of telecom operators' voice & messaging services via the Internet

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Summary

The objective of this white paper is to present "OTT is a viable alternative" for telecom operators. It demonstrates that network providers threatened by competition, from both peers and Internet companies, can themselves exploit the ubiquity of broadband connections, smartphones or laptops, and downloadable apps.

Either by extending their existing services across the Internet, or by creating entirely new experiences, operators are able to add to their brand, capabilities and revenue in a more rapid and flexible manner than traditional telecom evolution has permitted.

At present, many operators have not yet recognized that this path is even a viable option: OTT-type services are often seen as "the enemy", rather than simply a valuable technique to be exploited by all. And even if small teams within operators have grasped the notion, there are often significant organizational barriers elsewhere in the company, which can hamper achieving those aims.

This eBook provides an in-depth look at the threat from OTT providers, and examines how operators are making progress in delivering content to their customers.

Published: March 2012
By Dean Bubly – Disruptive Analysis Ltd.
Sponsored by CounterPath

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Enterprise OTT Communications for Anytime, Anywhere, Any Network Workers

How Bria Saves Enterprises Money and Puts Unified Communications on Any Device

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Summary

CIOs and IT Managers must change their Unified Communications (UC) strategy as their workforce evolves to an Anytime, Anywhere, Any Network workforce that brings their own device (BYOD). Enterprises have an opportunity to save money and increase their workers’ productivity by using Enterprise OTT communications. Using CounterPath’s Bria UC client, enterprises can extend the reach of their existing communications infrastructure to workers’ mobile laptops, smartphones, and tablets.

This whitepaper reviews recent trends in the mobility of workers and their usage of laptops, smartphones, and tablets in different locations and use cases. It also addresses frequently asked questions, such as:

  • Why should I use softphones or Unified Communications clients on mobile devices?
  • Why would an enterprises use CounterPath Bria instead of softphones supplied by their PBX vendor?
  • Will Bria work with my existing system?
  • How difficult is it to deploy UC clients?

Published: June 2014
By CounterPath Corporation

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Videos

Executive Team Videos

Donovan Jones Rings the Bell at the Toronto Stock Exchange - August 28, 2012
CounterPath CEO, Donovan Jones rings the NASDAQ opening bell – Live, NASDAQ New York - July 11, 2012
CounterPath Wins BCTIA Technology Impact Award for Achievements on Rogers One Number™ Project - June 14, 2012
BNN Interview with CounterPath's President and CEO Donovan Jones - August 29, 2012
ITEXPO Miami 2014 Interview with CounterPath - February 12, 2014
TMC Interviews Todd Carothers of CounterPath at ITEXPO West 2012
TMC Interview with CounterPath and Phone.com at ITEXPO West 2012

CounterPath Solutions in Action

See CounterPath's Rogers One Number solution in action
Business World Problems - Messaging
Introducing CounterPath's Stretto Platform
Business World Problems - Conference Call
Business World Problems - Working From Home
X-Lite

Try X-Lite for FREE - and try our most popular features of Bria!

Combining voice and video calls in a user-friendly interface, CounterPath's X-Lite helps you seamlessly transition from a traditional phone environment into the world of Voice over IP.

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