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Home»Utility Pages»Copyright Links»Privacy Policy

Privacy Policy

CounterPath Corporation is sensitive to the private nature of information you provide to us over the Internet. Our privacy practices are designed to maximize your ability to control the use of your personal, private information while at the same time giving you the opportunity to obtain interesting and useful information, products and services. This privacy policy describes how we treat information received about you when you visit our Web site and register on-line for CounterPath Corporation products or services. This privacy policy only applies to data collected on-line by CounterPath Corporation. Please read our privacy policy carefully. By using this Web site and submitting any personal information, you consent to the collection and use of this information by CounterPath Corporation, Inc., its subsidiaries and affiliates consistent with this privacy policy. Also, please be aware that CounterPath Corporation may change this Privacy Policy from time to time. If we do, we will prominently post any notification of changes. If we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a notice on our Web site for 30 days, so be sure to check back here periodically for any changes.

This Statement only pertains to our on-line collection of data from our web properties and does not apply to other means of collecting data.

Information - How We Get It

When you register for our products or services, you will be providing personal information to CounterPath Corporation such as your name, phone number, address, email and other information by which you can be personally identified. You will also be asked to provide demographic information such as zip code and age. If you purchase products or services on our site, you will be asked for financial information such as account or credit card numbers. We do not knowingly collect personal information from children under 13 years of age.

We also collect usage information from you when you visit us or use our softphones. Web site usage information is not typically personally identifiable information. It describes how our Web site is used and navigated, including the number and frequency of visitors to each Web page and the length of their stay. Web site usage information and some information sent from the softphone includes the IP addresses that visit our Web site and use our softphones, time of day the Web site was visited or the softphone was first used and other non-personally identifiable information.

Information - How We Use It

CounterPath Corporation believes that knowing more about you will enable us to serve you better. It permits us to personalize the content and services we offer to you. It also permits us to target advertising for products and services to your interests and tastes. CounterPath Corporation uses demographic and Web site usage information to improve the products and services we offer to you. One of the many services CounterPath Corporation can offer to you when you register for our products or services is notification concerning new products and services available from third party marketing partners. These notices and offers will be targeted to your individual preferences and tastes based on the information collected. Unless you have opted-out of receiving third party offers during registration, we reserve the right to share your personal information with third parties and you may receive emails concerning third party offers. As a publicly traded company, we are required to file numerous reports with different administrative bodies. As such, CounterPath Corporation may provide aggregate statistics about customers, sales and traffic patterns. None of these reports or statistics will include personally identifiable information. However, CounterPath Corporation reserves the right to use personally identifiable information to investigate and help prevent potentially unlawful activity that threatens either CounterPath Corporation or any company affiliated with CounterPath Corporation. Moreover, upon the appropriate request of a government agency, law enforcement, court or as otherwise required by law, CounterPath Corporation may disclose personally identifiable information.

Third party vendors, including Google, show your ads on sites on the internet. Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website. Users may opt out of Google's use of cookies by visiting http://www.google.com/privacy_ads.html.

News Release Distribution List

When you sign up to be on our News Release Distribution List, you will be asked only to provide your email address. You will receive updates of our news releases. We will not share your email address with any third parties.

Affiliate Programs

When a user or company signs up to be a CounterPath Corporation affiliate, they do so through RegNow. RegNow shares personally identifiable information about affiliates with CounterPath Corporation. This information is not sold, shared or rented to any third party, and is used internally only to manage relationships with affiliates.

Ability to Opt-Out of Emails from CounterPath Corporation

Upon registration for CounterPath Corporation products and services, you may receive a welcome email from CounterPath Corporation introducing you to CounterPath Corporation product and service offerings. If you do not wish to receive future emails from CounterPath Corporation, please follow the instructions contained in the email to unsubscribe from receiving future emails from CounterPath Corporation.

Corrections/Complaints

CounterPath Corporation shall honor any email requests sent to support@counterpath.com from customers to change their account information (i.e., name, address or billing information) or otherwise correct inaccurate information. CounterPath Corporation will gladly correct such information and customers are welcome to verify that the appropriate corrections have been made. In addition, if you believe that your personally identifiable information is being mishandled in light of this Privacy Policy, please immediately notify CounterPath Corporation by email at support@counterpath.com so that we can address your concern.

Security

We take great care and use the latest technologies to ensure the security and safety of all your transactions with CounterPath Corporation. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place safeguards to secure the information we collect online. Our servers use encryption technology to protect the transfer of your credit card data to unauthorized parties. When these types of measures are taken, shopping online is safe and secure. We use industry-recognized standards in transaction security to protect the information you provide when you make a purchase at CounterPath Corporation.

Links to Other Sites

This Web site contains links to other Web sites. CounterPath Corporation is not responsible for the privacy practices or the content of such Web sites. You are encouraged to review the privacy policies of these other Web sites before registering for any products or services from that Web site.

Questions/Concerns

If, after reading our Privacy Policy, you have questions or concerns about any of the statements herein, we welcome your feedback. You may contact our Customer Service Department at support@counterpath.com.