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Empowering enterprises and operators with a single platform to manage and enhance OTT communications Request Info
Introducing the CounterPath Stretto Platform™, a gateway, messaging, presence and provisioning platform that enables enterprises and operators to build flexible solutions that meet their specific communication and user deployment requirements.
The Stretto Platform is agnostic to existing network elements, providing further versatility as deployments can be made on top of current SBCs, IMS components, VoIP switches, PBXs and cloud communication services.
The various modules of the Stretto Platform, including Provisioning, User Experience Metrics, Help Desk, Push Notification, Contact Discovery, Call and Message Continuity, Subscriber Line Proxy, SMS over IP, and SIP/SIMPLE Messaging and Presence can be purchased individually or in groupings to further enhance specific module features. The platform can also be upgraded over time with new functionality as needed for enterprise or operator OTT (Over the Top) deployments.
A cloud-based service, Stretto Collaboration combines audio, video, screen-sharing, and messaging in one virtual meeting. It’s a highly secure, customizable and standards-based solution that extends the award-winning CounterPath Bria softphone experience. Stretto Collaboration unites your everyday communications to your existing UC deployment without requiring any changes to your current communications environment.
Building upon CounterPath’s Bria user experience to deliver integrated voice, video, messaging, presence and screen sharing, the Stretto Collaboration solution also offers:
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Stretto’s robust modular platform means ultimate control for an optimal user experience. From enabling all Bria clients to be remotely provisioned, to a complete Help Desk service offering, and even in-depth User Experience Metrics, Stretto ensures that operators and enterprises can deploy, configure and administer a communication solution with greater responsiveness and efficiency.
The User Experience Metrics Module encompasses both Analytics and Voice Quality Monitoring features, which provide valuable insight into end user behaviors and experiences. It enables operations teams to accurately measure the frequency of end user issues, and provides insight into how and which features within the clients are being used. Items that are logged include, but are not limited to: client version, device type, device operating system, number of calls over Wi-Fi vs. 3G vs. 4G, number of calls with one-way audio, NAT traversal method, HD audio/video usage.
The module collects data from Bria clients and can display it in raw form, export it to an application, such as Excel, or display it as a chart or graph. There is also a dashboard feature that provides operations staff with a landing page with up to four reports, making reviewing Analytics data faster and more efficient so support staff can proactively detect and pinpoint voice quality issues in the network, as well as accurately measure historical Voice Quality trends. Reports that can be generated for Voice Quality Monitoring including Mean Option Score (MOS) trends, delay, audio levels, jitter rate, packet loss, burst/gap loss and call volume.
Providing support staff with more effective and efficient troubleshooting, the Help Desk Module of the Stretto Platform allows operations staff to review device logs and, more importantly, with a user’s permission, remotely control Bria clients as if they were in the same room with the user with device in hand.
When an end user experiences a problem with Bria, they can contact their support team and allow a support staff member to remotely connect to their Bria client using a security code generated when they start the Help Desk Assistant. The support person can then review diagnostics from both the Bria client and underlying operating system, as well as place audio and video calls, in order to troubleshoot the issue. This provides operators and enterprises with a better, faster and more efficient way to support their end users, saving costs and keeping frustrations low when dealing with technical issues.
The Provisioning Module of the Stretto Platform is a carrier-grade software solution that provides operator, enterprise and reseller customers with the ability to deploy, initially configure, and manage ongoing configuration updates and upgrades to Bria clients. Offered as a premise-based, hosted/cloud-based, or Software as a Service deployment, the Provisioning Module simplifies the end user experience and optimizes IT and operations staff efficiency. With control for over 250 settings, including default codec selection, NAT traversal settings and keep-alive timer values, administrators can customize and change client settings on-the-fly to efficiently manage large-scale Bria deployments in near real-time.
The Provisioning Module can be further enhanced by adding optional add-on modules for Client-Side Reporting, Help Desk and Contact Discovery, which greatly enhance its capabilities and functionality.
Stretto's Mobility Solutions encompass modules that not only provide operators with the ability to extend single-number voice, text, multimedia messaging and video services to residential, corporate and hotspot locations with broadband access, but also provide end users with value-adding feature sets such as battery savings and contact discovery.
One of the most common end user complaints with VoIP applications is the high battery drain rate when applications are left running in the background. Leveraging the Stretto Push Notification Module, the Power Saver feature enables Bria mobile clients to automatically de-register from the SIP server when not in the foreground and “wakes” them only when an incoming call, message or voicemail is pushed to the client. This allows Bria to conserve battery usage and save power.
Stretto's Contact Discovery Module enables operators to automatically establish a “community of interest” among their subscribers, providing them with a value-adding offering to present their user base. Using the Contact Discovery Module, Bria clients push a list of contacts from the native address book on the device and performs a comparison to a list of subscribers on the operator's network. The Contact Discovery Module then provides Bria with a list of users who are subscribed to the service, how they can be contacted, and displays a service icon in their address book so that users can see which of their contacts are “on net” using the same service.
The Call Continuity Module of the Stretto Platform keeps users connected no matter where their business takes them. It enables seamless continuity between devices and networks and is agnostic to other network elements. It provides Bria clients with the ability seamlessly handover calls from Wi-Fi to cellular networks without dropping calls.
The Subscriber Line Proxy Module enables operators or enterprises to leverage a single server line extension and extend it to multiple devices, including Bria clients and/or other SIP-based devices. This enables significant cost savings by circumventing payments for additional server side licenses to enable additional endpoints
The Stretto Platform’s Messaging & Presence Solution theme encompasses modules that provide the ability to extend next generation messaging and presence potential, regardless of the platform, and over-the-top of existing SMS network infrastructures. The Stretto Platform acts as a presence and messaging server, even enabling messaging and file transfer options for VoIP numbers.
Supporting a number of extensions for operator and enterprise deployments, the SIP/SIMPLE Messaging and Presence Module provides a SIP/SIMPLE server for messaging and presence services.
The XMPP Messaging & Presence Module provides an XMPP server for messaging and presence services supporting a number of extensions for operator and enterprise deployments.
The SMS over IP Module of the Stretto Platform enables SMS capability for VoIP users for both inbound and outbound messages, as well as store and forward message functionality for off-line VoIP users. The module directly integrates with the mobile SMS network without any mobile operator agreement required.
Combining voice and video calls in a user-friendly interface, CounterPath's X-Lite helps you seamlessly transition from a traditional phone environment into the world of Voice over IP.Download