Getting started

Bria Stretto is deployed using a configuration server. If you are deploying Bria Stretto with the help of a system administrator, follow the instructions given by the administrator.

Launching Bria Stretto

ClosedTo launch Bria Stretto

  1. Obtain the Bria Stretto download file and follow the prompts in the install wizard.

  2. Start Bria Stretto as you would any other program. The Bria Stretto Login dialog appears.

  3. Enter your login credentials as provided by your system administrator and click Sign in.

    Type your username and password in the login screen.

The softphone interface opens.

On Windows, your computer must have the root certificate installed in order to access the Stretto server from the client. Normally this certificate downloads automatically. If this fails to happen, you can manually force Windows to download the certificate.

Open Internet Explorer and go to https://ccs3.cloudprovisioning.com/status. This will prompt Windows to download the correct root certificate. Make sure to use Internet Explorer. Using a different browser will not work.

Giving permissions to Bria Stretto (Mac)

When using Bria Stretto with macOS Mojave or higher, Bria Stretto needs some of these permissions in order to access certain functions. Bria Stretto asks permissions for:

  • Notifications: For incoming calls and messages.
    See Configuring OS notifications to set up the type of notification.
  • Contacts: For displaying your contact list within Bria Stretto.
  • Microphone: For phone conversations.
  • Camera: For video calls.

Allow Bria Stretto a permission if a pop-up appears.

If you have recently updated to Mojave from a previous macOS version, or you find that you do not have outgoing audio or video during calls, or you have issues integrating your Mac Address Book contacts, you may need to update the permissions in System Preferences.

ClosedTo give macOS permissions to Bria Stretto
  1. Click to open the Apple menu and select System Preferences.
  2. Click Security & Privacy and select the Privacy tab.
  3. Find the Contacts category. Select Bria Stretto to allow access.
  4. Find the Camera category. Select Bria Stretto to allow access.
  5. Find the Microphone category. Select Bria Stretto to allow access.

Bria Stretto's permissions are updated.

Minimizing Bria Stretto

If you click Minimize to system tray (Windows) or the red close button (Mac), Bria Stretto does not actually exit, it is simply minimized to the system tray (Windows) or the dock (Mac) but continues running in the back ground.

ClosedTo open Bria Stretto from the system tray (Windows)
  1. Open the Windows system tray.
  2. Right-click on Bria Stretto and select Show the Phone.

Bria Stretto opens the phone on the desktop.

Exiting Bria Stretto

When you are ready to stop using Bria Stretto, you need to exit Bria Stretto. If you simply close the Bria Stretto on screen phone, Bria Stretto continues to run in the background.

ClosedTo exit using the menu
  1. Click Exit of the Softphone menu (Windows) or click Quit Bria Stretto on the menu bar (Mac).

Bria Stretto stops running and the application closes.

ClosedTo exit using keyboard accelerators
  1. Bring Bria Stretto into focus.
  2. Type Ctrl+Q (Windows) or Command+Q (Mac).

Bria Stretto stops running and the application closes.

ClosedTo exit from the taskbar (Windows)
  1. Right-click on Bria Stretto in the taskbar.

  2. Click Exit.

    "Exit" is on the taskbar shortcut menu.

Bria Stretto stops running and the application closes.

ClosedTo exit from the dock (Mac)
  1. Control+Click on Bria Stretto in the dock.

  2. Click Quit.

    "Quit" is on the dock shortcut menu.

Bria Stretto stops running and the application closes.

ClosedTo exit from the system tray (Window)
  1. Open the Windows system tray.
  2. Right-click on Bria Stretto and select Exit.

Bria Stretto stops running and the application closes.

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ClosedAbout this document

Bria Stretto™ User Guide - Windows and Mac - Version 5.7
Publication date: 2019-09-17

Copyright ©2019 CounterPath Corporation. All rights reserved.

This document contains information proprietary to CounterPath Corporation, and shall not be used for engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath Corporation. The content of this publication is intended to demonstrate typical uses and capabilities of Bria Enterprise from CounterPath Corporation. Users of this material must determine for themselves whether the information contained herein applies to a particular IP-based networking system. CounterPath Corporation makes no warranty regarding the content of this document, including—but not limited to—implied warranties of fitness for any particular purpose. In no case will CounterPath Corporation, its employees, officers or directors be liable for any incidental, indirect or otherwise consequential damage or loss that may result after the use of this publication.

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