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Empowering enterprises and operators with a single platform to manage and enhance OTT communications Request Info
CounterPath’s Stretto Platform is a carrier-grade provisioning, messaging, collaboration, analytics and mobility experience enhancement platform that enables enterprises and service providers to build flexible solutions that meet their specific communication and user deployment requirements.
The Stretto Platform is agnostic to existing network elements, providing further versatility as deployments can be made on top of current SBCs, IMS components, VoIP switches, PBXs and cloud communication services. It can also be deployed as a customer-hosted (premise-based or virtual/cloud-hosted server) or CounterPath-hosted solution, offering flexibility to organizations looking for enhanced security, scalability or geo-redundancy.
The various modules of the Stretto Platform, including Provisioning, User Experience Metrics, Help Desk, Push Notification, Call Continuity, Messaging and Presence, and Messaging Sync, can be purchased individually or in groupings to further enhance specific module features. The platform can also be upgraded over time with new functionality as needed for enterprise or service provider OTT (Over the Top) deployments.
Stretto’s robust modular platform means ultimate control for an optimal user experience. From enabling all Bria clients to be remotely provisioned, to a complete Help Desk service offering, and even in-depth User Experience Metrics, Stretto ensures that operators and enterprises can deploy, configure and administer a communication solution with greater responsiveness and efficiency.
The Provisioning Module of the Stretto Platform is a carrier-grade software solution that provides operator, enterprise and reseller customers with the ability to deploy, initially configure, and manage ongoing configuration updates and upgrades to Bria clients. Offered as a premise-based, hosted/cloud-based, or Software as a Service deployment, the Provisioning Module simplifies the end user experience and optimizes IT and operations staff efficiency. With control for over 250 settings, including default codec selection, NAT traversal settings and keep-alive timer values, administrators can customize and change client settings on-the-fly to efficiently manage large-scale Bria deployments in near real-time.
The Provisioning Module can be further enhanced by adding optional add-on modules for User Experience Metrics and Help Desk, which greatly enhance its capabilities and functionality.
The User Experience Metrics Module encompasses both Analytics and Voice Quality Monitoring features, which provide valuable insight into end user behaviors and experiences. It enables operations teams to accurately measure the frequency of end user issues, and provides insight into how and which features within the clients are being used. Items that are logged include, but are not limited to: client version, device type, device operating system, number of calls over Wi-Fi vs. 3G vs. 4G, number of calls with one-way audio, NAT traversal method, HD audio/video usage.
The module collects data from Bria clients and can display it in raw form, export it to an application, such as Excel, or display it as a chart or graph. There is also a dashboard feature that provides operations staff with a landing page with up to four reports, making reviewing Analytics data faster and more efficient so support staff can proactively detect and pinpoint voice quality issues in the network, as well as accurately measure historical Voice Quality trends. Reports that can be generated for Voice Quality Monitoring including Mean Option Score (MOS) trends, delay, audio levels, jitter rate, packet loss, burst/gap loss and call volume.
Providing support staff with more effective and efficient troubleshooting, the Help Desk Module of the Stretto Platform allows operations staff to review device logs and, more importantly, with a user’s permission, remotely control Bria clients as if they were in the same room with the user with device in hand.
When an end user experiences a problem with Bria, they can contact their support team and allow a support staff member to remotely connect to their Bria client using a security code generated when they start the Help Desk Assistant. The support person can then review diagnostics from both the Bria client and underlying operating system, as well as place audio and video calls, in order to troubleshoot the issue. This provides operators and enterprises with a better, faster and more efficient way to support their end users, saving costs and keeping frustrations low when dealing with technical issues.
The Stretto Platform’s Messaging & Presence Solution theme encompasses modules that provide the ability to extend next generation messaging and presence potential, regardless of the platform, and over-the-top of existing SMS network infrastructures. The Stretto Platform acts as a presence and messaging server, even enabling messaging and file transfer options for VoIP numbers.
The Messaging & Presence Module provides an XMPP server for messaging and presence services supporting a number of extensions for service provider and enterprise deployments. With this module, Bria Desktop and Mobile clients can retreive a Contacts roster from the XMPP server, send and receive Instant Messages with other standard XMPP clients. Additionally, along with 1:1, group chat and chat room features, users can send files, images and documents via XMPP to enhance chat conversations.
The Messaging & Presence Module also provides the ability to exchange rich presence information - including available, busy, away, on the phone, do not disturb, or other custom status messages.
Messaging Sync allows you to start a conversation on one device and pick it up on another; from Bria desktop to Bria mobile, conversations can be carried on seamlessly.
Stretto's Mobility Solutions encompass modules that not only provide organization with the ability to extend single-number voice, text, multimedia messaging and video services to residential, corporate and hotspot locations with broadband access, but also provide end users with value-adding feature sets such as battery savings and contact discovery.
One of the most common end user complaints with VoIP applications is the high battery drain rate when applications are left running in the background. Leveraging the Stretto Push Notification Module, the Power Saver feature enables Bria mobile clients to automatically de-register from the SIP server when not in the foreground and “wakes” them only when an incoming call, message or voicemail is pushed to the client. This allows Bria to conserve battery usage and save power.
The Call Continuity Module of the Stretto Platform keeps users connected no matter where their business takes them. It enables seamless continuity between devices and networks and is agnostic to other network elements. It provides Bria clients with the ability seamlessly handover calls from Wi-Fi to cellular networks without dropping calls.
Combining voice and video calls in a user-friendly interface, CounterPath's X-Lite helps you seamlessly transition from a traditional phone environment into the world of Voice over IP.Download