CounterPath Corporation (TSX-V: CCV; OTCBB: CPAH), a leading provider of desktop and mobile VoIP software products and solutions, today announced that Genesys, an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), will integrate CounterPath’s Software Development Kit (SDK) into its Agent Desktop product suite to bring improved VoIP communication technology to call center customers worldwide.
Genesys, the world’s No. 1 contact center software company, provides a comprehensive and open suite of contact center software products that allow companies to manage their contact center workflow with accuracy and efficiency. Genesys will use CounterPath’s C++ Edition SDK to create Session Initiation Protocol (SIP) endpoint connection functionality. As part of its next-generation desktop software, this new SIP endpoint connection makes it easy for Genesys customers to extend VoIP services to their call centers. Members of the Genesys developer community will also be able to integrate this SIP endpoint connection to customize and deploy their own applications.
“Call centers are primarily focused on two things: delivering excellence in customer satisfaction and improving operational efficiencies,” said Robert Brown, Vice President of Marketing for CounterPath. “The combined solution of Genesys’ call center software and CounterPath’s SDK empowers call center managers to leverage innovative VoIP technologies to enhance collaboration, dynamically scale their workforce and increase agent productivity. Together, we are putting value added technology directly into their hands.”
CounterPath’s C++ Edition SDK now supports Visual Studio 2008, taking the developer experience one step further by empowering more innovation across next generation Windows applications. CounterPath also offers COM Edition and ActiveX Web Edition SDKs which enable flexible, rapid application development options for creating desktop softphone clients, Rich Internet Applications (RIA) and telephony extensions into existing enterprise and web applications. CounterPath SDKs are built on open standards, leveraging SIP to create, run and terminate multi-media sessions.
About Genesys Telecommunications Laboratories, Inc. Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in e-mail. The Genesys software suite dynamically connects customers with the right resources – self-service or assisted-service – to fulfill customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. As a result, Genesys helps stop customer frustration, drive efficiency, and accelerate business innovation. For more information, go to www.genesyslab.com.
CounterPath Corporation is a leading provider of innovative desktop and mobile VoIP software products and solutions. The company’s product suite includes SIP-based softphones, server applications and Fixed Mobile Convergence (FMC) solutions that enable service providers, enterprises and Original Equipment Manufacturers (OEM) to cost-effectively integrate voice, video, presence and Instant Messaging (IM) applications into their VoIP offerings and extend functionality across both fixed and mobile networks.
CounterPath’s customers include some of the world’s largest telecommunications service providers and network equipment providers including AT&T, Verizon, BT (British Telecommunications PLC), Deutsche Telekom, Cisco Systems, Mitel and Nortel.