You can control whether a new lead is created for every call.
Make sure you are logged in as an administrator and are in Setup.
Search for custom settings in Quick Find
Click Manage next to Service Settings.
To set Bria for Salesforce so a new lead is created for every call, clear Disable Unknown Call Logging.
To set Bria for Salesforce so a new lead is not created for every call, select Disable Unknown Call Logging.
Bria for Salesforce is set to control new leads.
Bria for Salesforce - Admin Guide - Version 1.137
Publication date: 2018-08-09
Copyright ©2018 CounterPath Corporation. All rights reserved.
This document contains information proprietary to CounterPath Corporation, and shall not be used for engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath Corporation. The content of this publication is intended to demonstrate typical uses and capabilities of PRODUCT NAME from CounterPath Corporation. Users of this material must determine for themselves whether the information contained herein applies to a particular IP-based networking system. CounterPath Corporation makes no warranty regarding the content of this document, including—but not limited to—implied warranties of fitness for any particular purpose. In no case will CounterPath Corporation, its employees, officers or directors be liable for any incidental, indirect or otherwise consequential damage or loss that may result after the use of this publication.
CounterPath®, Bria®, X-Lite®, and the ® logo are registered trademarks of CounterPath Corporation.
Stretto™ and the Stretto Platform™ are trademarks of CounterPath Corporation.
Android and Google Play are trademarks of Google Inc. Eclipse is a trademark of Eclipse Foundation, Inc.
Intel, the Intel logo, Intel Core and Core Inside are trademarks of Intel Corporation in the U.S. and/or other countries.
iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
iPhone, iPad, iPod, Mac, mac OS, App Store, Objective–C , and Xcode are trademarks of Apple Inc., registered in the U.S. and other countries.
Microsoft, Active Directory, Office, Excel, Outlook, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Oracle and Java are registered trademarks of Oracle and/or its affiliates.
All other products and services are the registered trademarks of their respective holders.
CounterPath Corporation
Suite 300, One Bentall Centre
505 Burrard Street, Box 95
Vancouver, BC V7X 1M3
Canada