Accessing voicemail

Voice mail is offered through your VoIP service provider or through your enterprise’s IP PBX. It is not part of Bria 5. Contact your VoIP service provider or your system administrator for information on using voicemail. If your service includes voice mail, you or can set up voice mail options to access your provider's email using Bria 5.

Settings up client-side voicemail

The following information is required from your VoIP service provider or from your enterprise's IP PBX administrator:

  • The subscription method (subscription or implicit)
  • The number to dial to check from voice messages
  • The number to send calls to in order for callers to leave a voice message

Find out from your VoIP service provider or from your enterprise's IP PBX administrator if you need to complete any of these fields in Bria 5 in order to use voicemail. Your provider may have another system in place for using voicemail.

ClosedTo set up client-side voicemail
  1. Click Softphone > Account Settings (Windows) or Preferences > Account Settings on the menu bar (Mac). The Account Settings window (Windows) or the Preferences window (Mac) opens.
  2. Double-click on the SIP account you want to set up voicemail for.
  3. Click on the Voicemail tab.
  4. Select Check for voicemail if you have to subscribe for message waiting — Bria 5 must subscribe to be notified if there is a voicemail. Leave Check for voicemail cleared if your service provider's voicemail server sends notifications without Bria 5 subscribing. Check with your provider to find out which method to use.
  5. Type the number that you need to call to check for voicemail and listen to numbers in Number to dial for checking voicemail.
  6. If required by your service provider, type the number that incoming calls are forwarded to if they are unanswered after a specific interval in Number for sending calls to voicemail. Most service providers have their own mechanism for sending unanswered calls so voicemail to this field may not be required.
  7. If required by your service provider, select Send calls to voicemail if unanswered for: and set a time interval in seconds. If you select this option, you must complete Number for sending calls to voicemail. You service provider may have another method to determine when calls are sent to voicemail.

Client-side voicemail is set up in Bria 5.

Listening to voice messages

When you have a new message, an icon showing the number of messages shows on Voice messages (Windows) or Voice Mail (Mac) if Bria 5 has been set up with the number to call to check voicemail. If it has not been set up, contact your service provider to find out how to access voicemail.

ClosedTo listen to your messages

  1. Click Voice messages (Windows) or Voice Mail (Mac).

    The "Voice messages" button is on the onscreen phone.

Bria 5 plays your messages.

Multiple SIP accounts

If you have multiple SIP accounts registered, clicking the Voice messages (Windows) or Voice Mail (Mac) button reveals the number of messages for each SIP account. Click the account that you want to hear the messages from.

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ClosedAbout this document

Bria 5 User Guide - Windows and Mac - Version 5.7
Publication date: 2019-09-17

Copyright ©2019 CounterPath Corporation. All rights reserved.

This document contains information proprietary to CounterPath Corporation, and shall not be used for engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath Corporation. The content of this publication is intended to demonstrate typical uses and capabilities of Bria 5 from CounterPath Corporation. Users of this material must determine for themselves whether the information contained herein applies to a particular IP-based networking system. CounterPath Corporation makes no warranty regarding the content of this document, including—but not limited to—implied warranties of fitness for any particular purpose. In no case will CounterPath Corporation, its employees, officers or directors be liable for any incidental, indirect or otherwise consequential damage or loss that may result after the use of this publication.

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