Sales Support Engineer


CounterPath has immediate needs for highly skilled Sales Support Engineers to support our growing Sales Team in offering our world class SIP based softphone technologies. The Sales Support Engineer is a key member of the CounterPath Sales Team in winning business for the company by assisting and providing pre-sales support to Inside Sales, Account Management, Field Sales and Channel Partners and Prospects.

Position responsibilities:

  • Perform and conduct technical presentations to various clients at all levels ( Conduct comprehensive/adept technical sales and product presentations to a small or wide audiences)
  • Assist the Managing Directors, Regional Sales Managers, Inside Sales on all CounterPath Pre-sales Sales and Technical matters for all inquiries to support clients
  • Prepare and develop pre-qualification proposals including RFPs/RFIs/RFQs for major and minor projects
  • Conducts study and carry out researches of target products/competitors and technologies to ensure product competitiveness and development of technical strategies to secure deals/projects
  • Establish customer relationship by following-up with various technical proponents to ensure all technical requirements and documentation are met with satisfaction
  • Conducts pre-sales activities(Trials or Evaluation, Technical Clarifications, POC-Proof of Concept) and plans are carried out on time by being self-motivated and organized
  • Perform constant consultation and coordination with all technical matters for all inquiries with the CounterPath Sales team
  • Communicates and participates with various CounterPath engineers/managers/executives on all sales/pre-sales and technical related queries
  • Participates also in Vendor Interoperability and Post-Support activities if necessary

Job Requirements:

  • Excellent communication and interpersonal skills
  • Minimum 3-4 years’ experience with Telecom, IP Networking and IP-PBX, SIP & VOIP technologies, perhaps from one of the larger vendors in the space
  • 2-3 years as a Sales Support Engineer/Pre-Sales Engineer Capacity Role
  • Experience in Fixed Mobile Convergence & Unified Communication Solutions is an asset
  • Programming skills in C++, JavaScript, and C# is an asset
  • Fluency in Windows and Mac. Unix/Linux is an asset
  • Technical background in system, server and desktop/FW security
  • Ability to evaluate customer needs and relate technical product features to business benefits and requirements
  • Ability to troubleshoot implementation and configuration issues
  • Technical Know-how on Layer2/Layer 3 Networking.
  • Experience in providing technical training would be an asset
  • Team oriented , self-motivated and well organized
  • Industry Networking Certifications will be an asset

Response Information:

When applying send your resume to as a Word or RTF attachment, with SE-0413-CP in the subject line of your e-mail.

Job Information


Sales and Marketing


Vancouver, BC / Ottawa ON, Canada / Boston MA USA / UK / Europe


Full Time


April 15, 2013



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