Sales Support Engineer

Description:

CounterPath has immediate needs for highly skilled Sales Support Engineers to support our growing Sales Team in offering our world class SIP based softphone technologies. The Sales Support Engineer is a key member of the CounterPath Sales Team in winning business for the company by assisting and providing pre-sales support to Inside Sales, Account Management, Field Sales and Channel Partners and Prospects.

Position responsibilities:

Perform and conduct technical presentations to various clients at all levels ( Conduct comprehensive/adept technical sales and product presentations to a small or wide audiences)
Assist the Managing Directors, Regional Sales Managers, Inside Sales on all CounterPath Pre-sales Sales and Technical matters for all inquiries to support clients
Prepare and develop pre-qualification proposals including RFPs/RFIs/RFQs for major and minor projects
Conducts study and carry out researches of target products/competitors and technologies to ensure product competitiveness and development of technical strategies to secure deals/projects
Establish customer relationship by following-up with various technical proponents to ensure all technical requirements and documentation are met with satisfaction
Conducts pre-sales activities(Trials or Evaluation, Technical Clarifications, POC-Proof of Concept) and plans are carried out on time by being self-motivated and organized
Perform constant consultation and coordination with all technical matters for all inquiries with the CounterPath Sales team
Communicates and participates with various CounterPath engineers/managers/executives on all sales/pre-sales and technical related queries
Participates also in Vendor Interoperability and Post-Support activities if necessary

Job Requirements:

Excellent communication and interpersonal skills
Minimum 3-4 years’ experience with Telecom, IP Networking and IP-PBX, SIP & VOIP technologies, perhaps from one of the larger vendors in the space
2-3 years as a Sales Support Engineer/Pre-Sales Engineer Capacity Role
Experience in Fixed Mobile Convergence & Unified Communication Solutions is an asset
Programming skills in C++, JavaScript, and C# is an asset
Fluency in Windows and Mac. Unix/Linux is an asset
Technical background in system, server and desktop/FW security
Ability to evaluate customer needs and relate technical product features to business benefits and requirements
Ability to troubleshoot implementation and configuration issues
Technical Know-how on Layer2/Layer 3 Networking.
Experience in providing technical training would be an asset
Team oriented , self-motivated and well organized
Industry Networking Certifications will be an asset