Sales Support Engineer

Description:

CounterPath has immediate needs for highly skilled Sales Support Engineers to support our growing Sales Team in offering our world class SIP based softphone technologies. The Sales Support Engineer is a key member of the CounterPath Sales Team in winning business for the company by assisting and providing pre-sales support to Inside Sales, Account Management, Field Sales and Channel Partners and Prospects.

Position responsibilities:

  • Perform and conduct technical presentations to various clients at all levels ( Conduct comprehensive/adept technical sales and product presentations to a small or wide audiences)
  • Assist the Managing Directors, Regional Sales Managers, Inside Sales on all CounterPath Pre-sales Sales and Technical matters for all inquiries to support clients
  • Prepare and develop pre-qualification proposals including RFPs/RFIs/RFQs for major and minor projects
  • Conducts study and carry out researches of target products/competitors and technologies to ensure product competitiveness and development of technical strategies to secure deals/projects
  • Establish customer relationship by following-up with various technical proponents to ensure all technical requirements and documentation are met with satisfaction
  • Conducts pre-sales activities(Trials or Evaluation, Technical Clarifications, POC-Proof of Concept) and plans are carried out on time by being self-motivated and organized
  • Perform constant consultation and coordination with all technical matters for all inquiries with the CounterPath Sales team
  • Communicates and participates with various CounterPath engineers/managers/executives on all sales/pre-sales and technical related queries
  • Participates also in Vendor Interoperability and Post-Support activities if necessary

Job Requirements:

  • Excellent communication and interpersonal skills
  • Minimum 3-4 years’ experience with Telecom, IP Networking and IP-PBX, SIP & VOIP technologies, perhaps from one of the larger vendors in the space
  • 2-3 years as a Sales Support Engineer/Pre-Sales Engineer Capacity Role
  • Experience in Fixed Mobile Convergence & Unified Communication Solutions is an asset
  • Programming skills in C++, JavaScript, and C# is an asset
  • Fluency in Windows and Mac. Unix/Linux is an asset
  • Technical background in system, server and desktop/FW security
  • Ability to evaluate customer needs and relate technical product features to business benefits and requirements
  • Ability to troubleshoot implementation and configuration issues
  • Technical Know-how on Layer2/Layer 3 Networking.
  • Experience in providing technical training would be an asset
  • Team oriented , self-motivated and well organized
  • Industry Networking Certifications will be an asset

Response Information:

When applying send your resume to hr@counterpath.com as a Word or RTF attachment, with SE-0413-CP in the subject line of your e-mail.

Job Information

Category

Sales and Marketing

Location

Vancouver, BC / Ottawa ON, Canada / Boston MA USA / UK / Europe

Type

Full Time

Posted

April 15, 2013

Reference

SE-0413-CP

Working at CounterPath

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