Sales Support Engineers

Description:

CounterPath has immediate needs for highly skilled Sales Support Engineers to support our growing Sales Team in offering our world class SIP based softphone technologies. The Sales Support Engineer is a key member of the CounterPath Sales Team in winning business for the company by assisting and providing pre-sales support to Inside Sales, Account Management, Field Sales and Channel Partners. This is a full time position.

We are seeking candidates based in: Singapore

Candidates applying for Singapore-based positions should be fluent in both English and Chinese.

Responsibilities:

• Perform and conduct technical presentations to various clients at all levels (Conduct comprehensive/adept technical sales and product presentations to a small or wide audiences)
• Assist the Managing Directors, Regional Sales Managers, Inside Sales on all CounterPath pre-sales sales and technical matters for all inquiries to support clients
• Prepare and develop pre-qualification proposals including RFPs/RFIs/RFQs for major and minor projects
• Conduct research of target products/competitors and technologies to ensure product competitiveness and development of technical strategies to secure deals/projects
• Establish customer relationship by following-up with various technical proponents to ensure all technical requirements and documentation are met with satisfaction
• Conduct pre-sales activities and plans are carried out on time by being self motivated and organized
• Perform constant consultation and coordination with all technical matters for all inquiries with the CounterPath Sales team
• Communicate and participate with various CounterPath engineers/managers/executives on all sales/pre-sales and technical related queries
• Participate in Vendor Interop and Post-Support activities if necessary

Requirements:

• Excellent communication and interpersonal skills
• Minimum 3-4 years experience with Telecom, IP Networking and IP-PBX, SIP & VOIP technologies, perhaps from one of the larger vendors in the space
• 2-3 years as a Sales Support Engineer/Pre-Sales Engineer capacity
• Fluency in Windows. Unix/Linux is an asset
• Technical background in system, server and desktop security
• Ability to evaluate customer needs and relate technical product features to business benefits and requirements
• Ability to troubleshoot implementation and configuration issues
• Team oriented, self-motivated and well organized
• Experience in Fixed Mobile Convergence Solutions is an asset
• Programming skills in C++, Javascript, and C# is an asset
• Experience in providing technical training is an asset
• Industry Networking Certifications is an asset

Response Information:

When applying send your resume to hr@counterpath.com as a Word or RTF attachment, with SSE-0508-CP in the subject line of your e-mail.