Customer Support Analyst

Description:

CounterPath is looking for a Customer Support Analyst to fill a role in its Customer Support team. This group is tasked with helping our customers deploy and implement VoIP based solutions. This position is full time and based in Vancouver, British Columbia.

Responsibilities & Duties:

• Provide first response and follow-up to customer forums, support e-mails, and support calls.
• Provide Tier II support to select business partners.
• Assist sales in resolving customer issues and providing follow-up customer care.

Required Qualifications:

• Strong verbal and written communication skills.
• Enjoy working with customers.
• TCP/UDP/IP networking experience.
• Good working knowledge of Windows OS (MacOS/Linux would be an asset).
• Be detail oriented.
• Knowledge of XML.

Other Desired Qualifications:

• Experience in software development environment.
• Experience in a customer support position.
• Ability to interface with QA, sales and developers.
• Previous work with SIP and VoIP products would be tremendous benefit.
• Knowledge of server side scripting.

What's in it for you:

• You get to work at a fast growing company where your actions make a difference.
• You get use our pool table / gym / foosball table / ping pong table.
• You get to enjoy our frequent get togethers (paintball, boating, whistler, bar hops, movies).

Response Information:

When applying send your resume to hr@counterpath.com as a Word or RTF attachment, with CSA-CPC-0609 in the subject line of your e-mail.